On this page

  • Links to useful documents for our tenants
  • Support services
  • Reporting a Repair
  • How to register feedback or complaints
  • Leaving your tenancy

 

Support services

At North Coast Community Housing we are committed to improving the wellbeing of our tenants.

We work with a range of partners who provide support and care services to tenants.

You can find out more about these support services here or you can contact us for more information.

Getting Involved

Visit Getting Involved for information about the events we run for our tenants.

 

Need to Report a Repair?

NCCH is committed to maintaining a standard of housing that ensures our residents are comfortable in their homes.

​When you lodge a repair request, your request is assessed by our team. Based on this assessment your repair will either be classed as priority, responsive or planned maintenance repairs.

For all requests, contact our Property Repairs Hotline on (02) 6627 5333.

Feedback and complaints

All feedback and complaints help us to improve the quality of what we do.

If you would like to provide feedback to North Coast Community Housing, make a complaint, or give a compliment, please complete our Compliments and Complaints form.

For more information about our complaints and appeals management system, you can read our Compliments, Complaints and Appeals fact sheet.

 

Leaving your Tenancy

Transfer

At North Coast Community Housing we recognise the changing needs of tenants and household members when managing long term housing. We strive to meet the changing needs of tenants by approving households for transfer when a property can be demonstrated as no longer suitable.

Find out more information about eligibility and the process of transfer.

Ask to leave

North Coast Community Housing requires tenants to provide notice before vacating their property. If you are a tenant looking to leave a property, you must follow the process of ending tenancy.

The standard use of the intention to vacate form is preferred, however under some circumstances, verbal notice is accepted.

If a tenant provides notice but decides not to leave, they are not obliged to do so. North Coast Community Housing asks that the tenant notify them of these changes immediately.

Succession

Succession of tenancy is the situation where a household member or another eligible person connected to the household continues living in the property in circumstances where the head tenant no longer resides there.

This may occur for reasons such as the ill health, disability, imprisonment or death of the head tenant, which requires them to leave the property.

Find out more information about eligibility and the process of succession of tenancy.

Apply for succession of tenancy.

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