Coronavirus (COVID-2019) Information & Resources

10 Mar 2020, by NCCH NSW in COVID-19
Coronavirus (COVID-2019) Information & Resources

Coronavirus (COVID-2019) Information & Resources

The advice from authorities at the moment when it comes to coronavirus is keep calm and carry on. But there’s a lot of panic out there and a lot of myths.

Click here for the ABC’s Dr Norman Swan with a reality check.

The important thing is not to panic and to follow the guidelines from the Australian Government Department of Health, NSW Health and the World Health Organisation (WHO) provided in the links below:

What is COVID-19?

COVID -19 is the name that the World Health Organisation (WHO) has given to the Novel Coronavirus – a respiratory virus that is currently occurring in over 110 countries around the world.

The virus has flu-like symptoms that are difficult to distinguish from influenza without proper testing.

What are the Symptoms of COVID-19?





On 12 March 2020 the World Health Organisation declared COVID-19 a pandemic.  This means it is spreading rapidly in a number of countries.

The virus can be fatal, and is most dangerous for people over the age of 50.  Children and younger people appear to be less affected.

Even though the virus is a pandemic it is not widely spread in Australia at this stage.  For example, there are only 92 confirmed cases in NSW as of 13 March 2020.

Australian health authorities are still focused on containment – and on slowing the spread of the virus.  If we can slow the spread, our health system will have a better opportunity to treat cases as they arise.

Below are some ways to protect ourselves from catching or spreading COVID-19:







Protect yourself by practising good hygiene

The best way to protect yourself from COVID-19 is the same way you would protect yourself from catching flu or other respiratory illness:

  • wash your hands for at least 20 seconds with soap and water, or use an alcohol-based sanitiser with at least 60% alcohol.
  • cover your sneeze or cough with your elbow or with tissue.
  • avoid close contact with people who are ill
  • avoid touching your eyes, nose and mouth
  • stay home if you are sick

If you have symptoms, please contact your doctor or the NSW Health Department for advice and or a COVID-19 test.

To date NSW has conducted more than 14,000 tests – with only 92 confirmed cases.

What is NCCH doing about COVID-19?

We are focused on helping the national effort to slow the spread of the virus. 

We are also committed to minimising risk to our staff and our tenants.

For now, most of our services are ‘business as usual’ – but we have modified a couple of processes. 

Below are some ways our processes have been modified:

  • Our staff are required to tell us if they have been exposed to COVID-19 in any way.  If they have, they must not come to work. This helps us protect you and protect other staff.
  • Before we visit you or during any face-to-face interaction, we may ask you if you are experiencing any symptoms of COVID-19.  We will also ask you to observe a ‘personal space’ of at least 2 metres.  Don’t be offended.  This helps us protect both you and our staff against accidental transmission.
  • We will be continuing to post weekly updates to this website providing further well-sourced information and links to information from health authorities.
  • We will also advise of any further changes we might need to make to our processes and procedures, as all Australians work their way through this pandemic event.
  • You might notice other changes, particularly if our staff need to take leave during the COVID-19 event.  Staff absences may be necessary to advance our contribution to the national effort against this virus.  For a short time, some of our services may become difficult to access, or we may ask you to wait while we prioritise more urgent tenant matters.  We know this is hard, but we really appreciate you helping us to help others in greater need.

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