Changes to Centrelink payments over the holiday closure

The Department of Human Services (DHS) said there will be some changes to payments and services over the Christmas and New Year holiday period for Centrelink, Medicare and Child Support customers.

All service centres and most phone lines providing Centrelink, Medicare and Child Support service services will be closed from 25-27 December 2019 and also on 1 January 2020.

Smaller sites including remote service centres, agent services and access points may close from 23 December and re-open for business on 2 January.

Self-service options would continue to be available during the holiday period.

The Department’s Express Plus mobile apps, phone self-service lines and online accounts through myGov, are the easiest way to do your business with the Department over the Christmas and New Year break.

Automatic payments will not be delayed by the holidays, but some people may receive their payments earlier than usual.

People due to report on a holiday closure date, may also need to report early.

For more information, please visit the DHS website at:


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