Policies, documents and information

At North Coast Community Housing we are committed to treating all our tenants, residents, and partners in an open, fair and transparent way. To ensure we can deliver on this commitment our decisions are made based on policies which have been developed over time.
To help all our tenants, residents and all other clients understand our policies we have a range of policies, forms, procedures, and factsheets available to download or access electronically on this page.
This page is progressively updated as documents are reviewed to make sure you receive the most up to date information.

Documents appearing on the North Coast Community Housing website can be copied or redistributed in any medium or format and North Coast Community Housing encourages not-for-profit organisations to re-use the information provided, as required. North Coast Community Housing approves its remix, transformation or the building upon the material included on the condition that it is not used for commercial purposes and provided that appropriate acknowledgement is given to North Coast Community Housing.
If you use a document, or parts of it, which appears on the North Coast Community Housing website, we recommend the wording “Acknowledgement: The North Coast Community Housing Company Ltd, adapted by permission”.

Feedback, complaints, and disputes

North Coast Community Housing is committed to listening to you and responding to your feedback. This page contains documents and forms to help you understand the policies and processes relating to providing feedback including lodging and managing complaints and disputes.

Seeking Housing


Social Housing

Commencing tenancy


Your tenancy


Your rights and our services

Change in circumstance

Common issues

Rent calculation and debts

Repairs and maintenance

End of tenancy

Feedback, complaints, and disputes

Tenant Engagement


Landlords and property managers

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