About Us

Providing homes, Improving lives, Strengthening communities

Our Aspirations

North Coast Community Housing aspires to be the most respected and innovative provider of social and affordable housing services in the communities in which we operate.

For more than 30 years, we have been providing professional housing services and have built an excellent reputation. We have forged strong links with our communities and our tenants confirm that we consistently meet the highest standards of service and professionalism. We will continue to meet these high standards.

We will enhance our reputation by providing more homes and expanding services to our tenants.

Our commitment is to:

  • Increase the supply and diversity of housing
  • Provide homes in safe and supportive communities
  • Improve the lives and wellbeing of our tenants
  • Diversify and expand our range of services
  • Connect to our communities through collaboration
  • Provide opportunities for tenants through education, training and employment
  • Develop pathways into affordable private housing and home ownership

Our aspiration is underpinned by organisational sustainability and excellence in governance. It is supported by a commitment to our values, people and culture.

Our Values

Respect:                                We are a people focused organisation, respecting the diversity and different needs of the individuals we work with

Social Responsibility:        We support people with housing needs, striving for equality and fairness in housing outcomes

Professionalism:                 We work with integrity to provide quality, innovative services and are accountable for our decisions and actions

Safety & Wellbeing:           We are committed to a work environment that values health, safety and wellbeing

 

Acknowledgment of Indigenous Custodians: NCCH acknowledges the Bundjalung, Arakwal, Gumbaynggirr and Yaegl peoples who are the traditional custodians of the land that comprises the Northern Rivers.

Organisational History

NCCH is a not-for-profit company managing social and affordable housing development for people in housing need on very low, low and moderate incomes in the far north coast of New South Wales. The company was formed in 1984 and then amalgamated with Clarence Valley Community Tenancy Schemes in 1997 as part of the NSW Community Housing Growth Strategy. The Company is not-for-profit and limited by guarantee.

It is made up of members and governed by a Board of Directors. The Constitution allows for seven Directors to govern the Company. The Board employs a Chief Executive Officer to lead a team of skilled and qualified individuals with social housing and financial management expertise to manage the operations of the Company. In 2016, the Company covers a geographic area north from Grafton to Tweed and west to Tabulam.

It operates from a head office in Lismore with two branch offices in South Tweed Heads and Grafton, with over 840 tenancies under a variety of housing programs. The Company receives the majority of its funding from tenant rents with supplementary funding from the NSW Department of Family and Community Services (FACS) to deliver these programs. As well as supporting individuals and families on low incomes, a number of properties are managed in collaboration with community partners to serve the need of particular community members.

These groups include women and children escaping domestic violence, people with intellectual and physical disabilities, people with mental illness, people in recovery, young people and aboriginal men and women.

Strategic Direction 2015 – 2018

The strategic direction for NCCH from 2015-2018 describes how we will translate our vision into action. It takes account of changes to our operating environment, and ensures we can continue to best serve the needs of our clients, staff and partners to support the communities in which we operate. NCCH has adopted the following four goals for the life of the current Strategic Plan:

1. Provide more Housing

What this means: We will work to increase our portfolio of housing stock to meet the full range of housing needs for our diverse range of clients – from crisis accommodation through to pathways to independent housing.

2. Improve lives

What this means: Through service improvements and new community development initiatives, NCCH can assist tenants to improve their lives, with an emphasis on place-based and person-centred approaches. This will include tenants achieving meaningful outcomes in relation to: social inclusion and being more connected to their communities; an increase in employability with access to education, training and employment opportunities; supporting families to stay together; overall health and well being and entering pathways to independent and suitable housing options.

3. Strengthen public profile

What this means: Our vision will rely on our public image and high recognition branding that will encourage/allow government, business and community agencies to want to work with us.

4. Build Capacity

What this means: Investing in people and systems to ensure NCCH can implement its strategic plan. The next three years is likely to be a period of growth and significant change. This will require attention to sustaining and strengthening our culture; developing new and/or expanded capabilities of our Board, our people and our systems while still delivering quality housing services to tenants.

 

Click here for a link to the complete NCCH Strategic Plan 2015-2018 document.

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